Billing & Pricing
Transparent pricing you can trust. No hidden fees, no surprises.
Our Pricing Promise
| Commitment | Guarantee |
|---|---|
| No Hidden Fees | Every charge visible before you sign up |
| No Setup Fees | Start using the platform immediately |
| No Long-Term Contracts | Cancel anytime with no penalties |
| No Exit Fees | Leave whenever you want, no questions |
| Rate Lock | Your processing rate won't increase |
| Price Match | We'll match competitor pricing |
Understanding Your Costs
Your total cost consists of:
┌─────────────────────────────────────────────────────────────────┐
│ YOUR MONTHLY BILL │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Monthly Subscription $199/month │
│ ─────────────────────────────────────────────── │
│ Includes: All features for your tier │
│ │
│ Processing Fees 2.20% + $0.10 per transaction │
│ ─────────────────────────────────────────────────────────── │
│ Based on: Your actual transaction volume │
│ │
│ Add-Ons (Optional) $29/month each │
│ ─────────────────────────────────────────────────────────── │
│ Only if you choose them │
│ │
│ Hardware (If Purchased) One-time or financed │
│ ─────────────────────────────────────────────────────────── │
│ Your choice: buy, lease, or use existing │
│ │
│ TOTAL: Exactly what you expect │
│ │
└─────────────────────────────────────────────────────────────────┘
Billing Dashboard
View your costs in real-time from the Platform Portal.
Accessing Your Billing
- Go to Platform Portal > Billing
- Or click your profile > Billing & Subscription
Dashboard Overview
┌─────────────────────────────────────────────────────────────────┐
│ BILLING DASHBOARD January 2026 │
├─────────────────────────────────────────────────────────────────┤
│ │
│ CURRENT MONTH │
│ ─────────────────────────────────────────────────────────── │
│ Subscription: $199.00 │
│ Processing Fees: $847.52 │
│ Add-Ons: $58.00 │
│ Credits Applied: -$25.00 │
│ ──────────────────────────────── │
│ PROJECTED TOTAL: $1,079.52 │
│ │
│ vs Last Month: -3% │
│ vs Toast: -18% savings │
│ │
│ [View Details] [Download Invoice] [Compare Costs] │
│ │
└─────────────────────────────────────────────────────────────────┘
Real-Time Cost Tracking
See exactly what you're spending as it happens.
Current Month View
| Metric | Description |
|---|---|
| Running Total | Your costs so far this month |
| Processing Volume | Total sales processed |
| Transaction Count | Number of transactions |
| Effective Rate | Your actual rate this month |
| Projected Total | Estimated month-end cost |
Transaction-Level Detail
Every transaction shows its fees:
| Transaction | Amount | Processing Fee | Per-Transaction Fee | Total Fee | Effective Rate |
|---|---|---|---|---|---|
| Order #1234 | $45.00 | $0.99 | $0.10 | $1.09 | 2.42% |
| Order #1235 | $127.50 | $2.81 | $0.10 | $2.91 | 2.28% |
Access transaction-level fees:
- Go to Billing > Transaction Fees
- Filter by date range
- Export to CSV for accounting
Cost Comparison
See how your costs compare to competitors.
Savings Calculator
┌─────────────────────────────────────────────────────────────────┐
│ COST COMPARISON │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Your Monthly Volume: $50,000 │
│ Your Transaction Count: 1,200 │
│ │
│ WHAT YOU'D PAY: │
│ ─────────────────────────────────────────────────────────── │
│ With Us: $1,419/month │
│ With Toast: $1,795/month │
│ With Square: $1,620/month │
│ With Clover: $1,680/month │
│ │
│ YOUR ANNUAL SAVINGS: $4,512 │
│ │
│ [See Detailed Breakdown] │
│ │
└─────────────────────────────────────────────────────────────────┘
What Competitors Charge (That We Don't)
| Hidden Fee | Toast | Square | Clover | Us |
|---|---|---|---|---|
| Setup Fee | $500+ | $0 | $500+ | $0 |
| Hardware Markup | 30-50% | 20% | 40% | 0% |
| Training Fee | $200+ | $0 | $100+ | $0 |
| Support Charges | $50+/month | Limited | $50+/month | $0 |
| Early Termination | $500+ | $0 | $500+ | $0 |
| PCI Compliance Fee | $99/year | $0 | $99/year | $0 |
| Statement Fee | $10/month | $0 | $10/month | $0 |
Total Cost of Ownership
Our comparison includes:
- Monthly subscription
- Processing fees
- Hardware costs (amortized)
- Hidden fees (identified)
- Training and support
- Integration costs
Invoices
Clear, itemized invoices every month.
Invoice Contents
Every invoice includes:
| Section | What It Shows |
|---|---|
| Summary | Total due, due date, payment method |
| Subscription | Your plan, included features |
| Processing | Volume, rate, total fees |
| Per-Transaction | Count, per-item fee, total |
| Add-Ons | Each add-on with individual pricing |
| Credits | Any discounts or credits applied |
| Taxes | Tax breakdown by jurisdiction |
Invoice Example
┌─────────────────────────────────────────────────────────────────┐
│ INVOICE #INV-2026-01-1234 │
│ Restaurant Revolution │
├─────────────────────────────────────────────────────────────────┤
│ │
│ Bill To: Your Restaurant Name │
│ Period: January 1-31, 2026 │
│ Due Date: February 5, 2026 │
│ │
│ CHARGES │
│ ─────────────────────────────────────────────────────────── │
│ Professional Plan (Monthly) $299.00 │
│ - Includes: Unlimited orders, staff accounts, │
│ reporting, integrations, 24/7 support │
│ │
│ Payment Processing │
│ Volume: $52,341.67 × 2.20% $1,151.52 │
│ Transactions: 1,247 × $0.10 $124.70 │
│ Subtotal Processing: $1,276.22 │
│ │
│ Add-Ons │
│ Online Ordering $49.00 │
│ Catering Module $29.00 │
│ │
│ Credits │
│ Referral Credit -$50.00 │
│ │
│ SUBTOTAL: $1,603.22 │
│ Tax (if applicable): $0.00 │
│ ──────────────────────────────────────── │
│ TOTAL DUE: $1,603.22 │
│ │
│ Payment Method: Visa ****4242 (Auto-pay enabled) │
│ │
└─────────────────────────────────────────────────────────────────┘
Accessing Invoices
- Go to Billing > Invoices
- View any past invoice
- Download PDF or CSV
- Set up automatic email delivery
Disputes & Credits
Fair resolution for any billing questions.
Disputing a Charge
- Go to Billing > Invoices
- Click on the invoice in question
- Click Dispute a Charge
- Select the line item
- Describe the issue
- Submit for review
Resolution Process
| Step | Timeline | What Happens |
|---|---|---|
| Submitted | Day 0 | You submit the dispute |
| Under Review | 1-2 days | Our team investigates |
| Decision | Within 5 days | You're notified of outcome |
| Credit Applied | Same day | If approved, credit appears immediately |
Automatic Credits
You may receive automatic credits for:
- Service outages exceeding SLA
- Processing errors
- Promotional offers
- Referral rewards
- Loyalty bonuses
Payment Methods
Accepted Methods
| Method | Auto-Pay | Manual Pay |
|---|---|---|
| Credit Card | Yes | Yes |
| Debit Card | Yes | Yes |
| ACH Bank Transfer | Yes | Yes |
| Wire Transfer | No | Yes |
Setting Up Auto-Pay
- Go to Billing > Payment Methods
- Add your preferred payment method
- Toggle Auto-Pay on
- Payments process on due date automatically
Failed Payments
Avoid Service Interruption
If a payment fails, you have a 3-day grace period to update your payment method. After the grace period, your account may be suspended. Update your payment information promptly to avoid any disruption.
If a payment fails:
- You're notified immediately
- 3-day grace period begins
- Retry attempted daily
- Update payment method anytime
- No late fees during grace period
Tax Information
Sales Tax
| Jurisdiction | Tax Applied | Exemption |
|---|---|---|
| Your State | Based on your location | Upload exemption cert |
| Local | City/county where applicable | Included in exemption |
Tax Exemption
To claim tax exemption:
- Go to Billing > Tax Settings
- Upload your tax exemption certificate
- We verify within 24 hours
- Exemption applied to future invoices
Tax Documents
Available documents:
- Monthly invoices with tax breakdown
- Annual summary for accounting
- 1099 forms (if applicable)
Rate Guarantees
Your Rate Lock
Locked-In Pricing
Once you sign up, your processing rate is guaranteed to never increase. As your volume grows, your rate may actually decrease through automatic volume discounts.
Once you sign up, your processing rate is locked:
| Guarantee | Details |
|---|---|
| Rate Lock | Your rate won't increase |
| Volume Discount | Rate can decrease as volume grows |
| No Surprise Increases | Ever |
Price Match Policy
Found a better rate? We'll match it:
- Show us the competitor's published pricing
- We verify the rate is comparable
- We match or beat it
- Your new rate takes effect immediately
Downgrade Flexibility
You can downgrade your plan anytime:
- No penalties
- No fees
- Effective next billing cycle
- Keep your data
FAQ
How is my processing rate calculated?
Your rate is based on your plan tier and is applied to each transaction:
- Percentage: Applied to transaction amount
- Per-Transaction: Fixed fee per transaction
When am I charged?
- Monthly subscription: First of each month
- Processing fees: End of each month
- Add-ons: Prorated on signup, then monthly
Can I see fees before they're charged?
Yes. Your billing dashboard shows real-time accrued fees. You always know your costs before the invoice arrives.
What if I exceed my plan limits?
You won't be charged surprise overage fees. We'll notify you if you're approaching limits and suggest an upgrade path. You decide.
How do I cancel?
Cancellation Is Immediate
Cancellation takes effect right away. Make sure to export any data you need before cancelling your subscription. There are no cancellation fees.
Go to Billing > Subscription > Cancel. It's immediate, no questions, no fees.