Device Setup

Set up your devices to use Olympus Cloud for scheduling, time tracking, and team communication. This guide covers Android phones, iPhones, kiosk tablets, smartwatches, VPN compatibility, and battery optimization.

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Supported Devices

Device Type	Minimum Requirements	Recommended
iPhone	iOS 15.0 or later	iOS 17.0+
iPad	iPadOS 15.0 or later	iPadOS 17.0+
Android Phone	Android 10 (API 29) or later	Android 13+
Android Tablet	Android 10 or later	Android 13+ with 10"+ screen
Apple Watch	watchOS 9.0 or later	watchOS 10.0+
Wear OS Watch	Wear OS 3.0 or later	Wear OS 4.0+

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Android Phone Setup

Installing the App

1. Open Google Play Store
2. Search for "Olympus Cloud Workforce"
3. Tap Install
4. Wait for the download and installation to complete
5. Open the app

Initial Configuration

1. Sign in with your email and password
2. Grant permissions when prompted:
   • Location: Required for geofenced clock-in (select "Allow while using the app")
   • Notifications: Required for shift reminders and messages
   • Camera: Optional, for profile photos and document scanning
3. Enable biometric login (fingerprint or face) for faster access
4. Set notification preferences:
   • Shift reminders (recommended: 30 minutes before)
   • Schedule changes (recommended: immediate)
   • Message notifications (recommended: immediate)
   • Time-off approvals (recommended: immediate)

Android-Specific Settings

Setting	Location	Recommended
Battery optimization	Settings > Battery > Olympus Cloud	Set to "Unrestricted"
Background data	Settings > Apps > Olympus Cloud > Data	Allow background data
Location accuracy	Settings > Location	High accuracy mode
Do Not Disturb	Settings > DND > Exceptions	Allow Olympus Cloud
Auto-update	Play Store > Olympus Cloud	Enable auto-update

Android Battery Optimization

Android may aggressively kill background apps to save battery. If you miss notifications or your clock-in location is inaccurate, disable battery optimization for Olympus Cloud. Go to Settings > Battery > Battery Optimization > find Olympus Cloud > select Don't Optimize.

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iPhone and iPad Setup

Installing the App

1. Open the App Store
2. Search for "Olympus Cloud Workforce"
3. Tap Get to download
4. Authenticate with Face ID, Touch ID, or your Apple ID password
5. Open the app once installed

Initial Configuration

1. Sign in with your email and password
2. Grant permissions when prompted:
   • Location: Select "While Using the App" (required for clock-in)
   • Notifications: Tap "Allow" for shift alerts and messages
   • Camera: Optional, for profile photos
3. Enable Face ID or Touch ID for quick login
4. Configure notification settings:
   • Go to iPhone Settings > Notifications > Olympus Cloud
   • Enable Banners, Sounds, and Badges
   • Set notification grouping to Automatic

iOS-Specific Settings

Setting	Location	Recommended
Background App Refresh	Settings > General > Background App Refresh	Enable for Olympus Cloud
Precise Location	Settings > Privacy > Location > Olympus Cloud	Enable
Focus modes	Settings > Focus	Add Olympus Cloud to allowed apps
Siri Suggestions	Settings > Olympus Cloud > Siri	Enable for quick actions
Auto-update	Settings > App Store > App Updates	Enable

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Kiosk Tablet Setup

Set up a shared tablet as a dedicated time clock or scheduling station for your team.

Hardware Recommendations

Specification	Minimum	Recommended
Screen size	8 inches	10 inches or larger
OS	Android 10 / iPadOS 15	Android 13+ / iPadOS 17+
RAM	3 GB	4 GB or more
Storage	32 GB	64 GB
Connectivity	Wi-Fi	Wi-Fi with cellular backup
Power	Battery	Wired power (always plugged in)

Android Kiosk Configuration

1. Install Olympus Cloud from the Google Play Store
2. Open the app and sign in with a kiosk admin account
3. Go to App Settings > Kiosk Mode
4. Enable Kiosk Mode
5. Configure kiosk settings:
   • PIN-based login: Employees enter their PIN to clock in
   • Auto-logout timer: Returns to clock-in screen after inactivity (default: 30 seconds)
   • Restrict navigation: Limits access to clock-in/out and schedule viewing
   • Camera for photo verification: Optional selfie at clock-in
6. Lock the tablet to Olympus Cloud:
   • Go to Android Settings > Security > Screen Pinning
   • Enable screen pinning
   • Pin the Olympus Cloud app

iPad Kiosk Configuration

1. Install Olympus Cloud from the App Store
2. Open the app and sign in with a kiosk admin account
3. Go to App Settings > Kiosk Mode
4. Enable Kiosk Mode with the same options as Android
5. Use Guided Access to lock the iPad to Olympus Cloud:
   • Go to iPad Settings > Accessibility > Guided Access
   • Enable Guided Access and set a passcode
   • Open Olympus Cloud, then triple-click the side button to start Guided Access

MDM Deployment

For organizations with Mobile Device Management (MDM) solutions, Olympus Cloud supports managed deployment through Apple Business Manager, Google Managed Play, and common MDM platforms including Jamf, VMware Workspace ONE, and Microsoft Intune. Contact your Olympus Cloud account manager for MDM configuration guides.

Kiosk Placement Tips

Consideration	Recommendation
Location	Near the employee entrance, visible and accessible
Power	Use a permanent power connection, avoid battery-only
Mounting	Use a secure tablet stand or wall mount
Network	Ensure strong Wi-Fi signal at the kiosk location
Lighting	Avoid direct sunlight on the screen to prevent glare
Security	Use a locking enclosure to prevent theft

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Smartwatch Setup

Apple Watch

1. Ensure the Olympus Cloud app is installed on your paired iPhone
2. Open the Watch app on your iPhone
3. Scroll to Olympus Cloud and tap Install
4. Open Olympus Cloud on your Apple Watch
5. The watch app syncs your login from the iPhone automatically

Apple Watch Features:

Feature	Description
Clock In/Out	One-tap clock-in from your wrist
Shift Reminders	Haptic notifications before shifts
Break Timer	Start and end break tracking
Quick Glance	Complication showing next shift time
Schedule View	Today's and tomorrow's shifts at a glance

Wear OS Watch

1. Ensure the Olympus Cloud app is installed on your paired Android phone
2. Open Google Play Store on your Wear OS watch
3. Search for "Olympus Cloud" and install
4. Open the app on the watch
5. Sign in or sync from your phone

Wear OS Features:

Feature	Description
Clock In/Out	Tap to clock in from the watch
Shift Alerts	Vibration alerts for upcoming shifts
Break Tracking	Start and end breaks from the watch
Tile	Add a quick-access tile for clock-in

Smartwatch Requirements

Requirement	Details
Phone pairing	Watch must be paired with a phone that has Olympus Cloud installed
Bluetooth	Active Bluetooth connection to the paired phone
Location	Location permission must be granted on the phone
Notifications	Watch notifications must be enabled for Olympus Cloud

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VPN Compatibility

If your organization uses a VPN, ensure Olympus Cloud can function properly.

Supported VPN Configurations

VPN Type	Compatibility	Notes
Full tunnel	Supported	All traffic routed through VPN
Split tunnel	Supported (recommended)	Olympus Cloud traffic can bypass VPN
Always-on VPN	Supported	May affect location accuracy
Per-app VPN	Supported	Exclude Olympus Cloud for best performance

VPN Troubleshooting

Issue	Cause	Solution
App cannot connect	VPN blocking Olympus Cloud traffic	Add *.olympuscloud.ai to VPN allowlist
Location inaccurate	VPN masking real IP location	Use GPS-based location, not IP-based
Slow performance	VPN adding latency	Use split tunnel to bypass VPN for Olympus Cloud
Push notifications delayed	VPN blocking push services	Allow FCM (Android) and APNs (iOS) traffic

Firewall and Proxy Requirements

If your network uses firewalls or proxies, allow traffic to these domains:

Domain	Purpose
*.olympuscloud.ai	Application and API traffic
*.googleapis.com	Push notifications (Android)
*.apple.com	Push notifications (iOS)
*.cloudflare.com	CDN and edge services

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Battery Optimization

Ensure Olympus Cloud runs reliably without excessive battery drain.

Battery-Saving Settings

Platform	Setting	Impact
Android	Disable battery optimization for Olympus Cloud	Prevents OS from killing the app
Android	Enable adaptive battery	Reduces drain from other apps
iOS	Enable Background App Refresh	Allows data sync when app is not in foreground
iOS	Disable Low Power Mode during shifts	Prevents notification delays
Both	Use Wi-Fi when available	Reduces cellular battery drain
Both	Reduce screen brightness	Significant battery savings on kiosks

Expected Battery Usage

Usage Pattern	Battery Impact
Clock-in only (2 minutes/day)	Negligible
Schedule viewing (5-10 minutes/day)	Minimal (under 2%)
Active messaging (throughout shift)	Moderate (3-5%)
Kiosk mode (always on)	Requires wired power
Location tracking (GPS always on)	Higher (5-8%)

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Troubleshooting

App Not Installing

Issue	Solution
Insufficient storage	Free up space by removing unused apps or files
OS version too old	Update your device operating system
Country restriction	The app may not be available in all regions; contact support
MDM restriction	Ask your IT admin to allow Olympus Cloud in your MDM policy

App Crashing After Update

1. Force close the app
2. Clear the app cache (Android: Settings > Apps > Olympus Cloud > Storage > Clear Cache)
3. Restart your device
4. If the issue persists, uninstall and reinstall the app
5. Sign in again (your data is stored in the cloud)

Location Not Working

1. Verify location permissions are set to "While Using the App"
2. Enable high-accuracy or precise location mode
3. Move away from areas with poor GPS signal (basements, deep interiors)
4. Disable any mock location apps (Android developer options)
5. Restart location services by toggling location off and back on

Notifications Not Arriving

1. Check in-app notification settings under Profile > Notifications
2. Check device notification settings for Olympus Cloud
3. Disable battery optimization for the app
4. Ensure Do Not Disturb is not blocking notifications
5. Verify the app is updated to the latest version

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Related Guides

• Mobile Apps Guide
• Watch Apps Guide
• Time Clock Guide
• Sync and Network Issues
• Common Issues